Livestock Feedlot Data Management

Transforming a failing enterprise platform into a role-based system before $2M+ in clients walked

Enterprise B2B SaaSData AnalyticsAI/MLUX Strategy

ROLE

Fractional Lead Product Designer

TIMELINE

4 months

TEAM

PhD Veterinary Consultant/PM, CTO, 4 Engineers, Subject-matter experts

Overview of the redesigned feedlot data management platform showing role-based dashboards and data analytics features
$2M+

Saved in client contracts

100%

Of pilot clients converted to paid contracts

87%

Faster daily monitoring (2hrs → 15min)

92%

Users who customized their dashboard in week 1

Replacing a Failing Platform

Ausvet is a recognized leader in veterinary epidemiology and animal health data systems. Their platform, Animal Health Data (AHD), was essential for livestock feedlots to track health and production. But AHD was failing. It was slow, difficult to use, and could not keep up with client needs. Long-term clients worth over $2M annually were walking.

Ausvet decided to rebuild. The initial plan was to work from a long list of feature requests collected over years. This risked repeating past mistakes by focusing on features instead of user needs.

I pushed back. Working from a feature list would build the wrong thing faster. I asked for two weeks to run research, then we'd build from a real strategy instead of a wish list. They agreed.

Screenshot of the outdated AHD platform interface, showing dense data tables and outdated navigation

Discovering the Real Problem

Facing a tight deadline and no prior research, I focused on understanding the people and their workflows. In two weeks, I ran system mapping and stakeholder interviews in parallel. AI tools helped process complex spreadsheets, transcribe interviews, and surface patterns across operational documents.

A workflow diagram created during the discovery phase, mapping the existing data journey from submission and import through analysis, report generation, and final distributionVisual documentation from stakeholder and user interview sessions, including notes and whiteboard sketches used to understand business goals and user frustrations

This process transformed the vague "user" from the feature list into 4 distinct personas, each with a completely different job:

  • The Livestock Manager needs to know which pens need attention right now.
  • The Veterinary Consultant spots outbreaks before they happen across multiple feedlots.
  • The Feedlot Analyst plans for next quarter and benchmarks against the industry.
  • The Administrator keeps data flowing smoothly.

The research showed that one-size-fits-all doesn't work when jobs are this different. A consultant monitoring 12 feedlots needs a completely different view than a manager walking pens at 6am.

I reframed the solution from "upgrade the existing platform" to "build role-based dashboards that serve fundamentally different workflows."

Validating the Structure

I tested the proposed structure with clickable, grey-box prototypes. The veterinary consultant helped recruit users and run sessions. Key findings included managers thinking in maps not spreadsheets, consultants needing "quiet" alerts that only surfaced when necessary, and terminology being critical to building trust.

Clickable, grey-box prototypes used in testing sessions to validate the proposed navigation and layout structure with users
A series of low-fidelity, wireframe prototypes used for initial user testing, focusing on layout and information hierarchy without color or detailed styling

The validation confirmed the direction but revealed something important. Users needed flexibility, not just better defaults. The solution was starting each role with an expert-curated view, then letting them customize freely.

92% of users customized their dashboard in the first week, proving they understood the system well enough to make it their own.

A split-screen comparison showing the default Manager dashboard template next to a personalized version where the user has pinned additional reports and configured alerts

Designing for AI-Powered Predictions

The Manager dashboard includes AI predictions. Unlike traditional analytics showing what happened, this predicts what might happen, requiring users to trust and act on uncertain information.

I made the AI's reasoning visible, not hidden. Each prediction shows current metrics, contributing factors, and similar historical cases. The AI provides a confidence level for each prediction, and users can set their own alert threshold, choosing to see only high-confidence predictions or surfacing earlier warnings.

Managers can dismiss predictions that don't match field observations.

This approach turned AI into a decision aid, not a black box. Managers get early warnings while staying in control.

AI-powered health risk predictions dashboard showing predicted health risks for livestock pens with confidence levels, contributing factors, historical patterns, and dismissible alerts

Building Under Pressure

The business needed a working platform in six months to retain major clients. We had just eleven weeks to design four distinct user experiences.

My strategy was to invest upfront in a flexible design system. I used the Ant Design library as a foundation to speed up the creation of our modular component library.

This approach required initial work that didn't look like visible progress, but it was crucial. It ensured visual consistency and allowed engineers to build efficiently. The same core components could be arranged into different dashboards for each role, saving immense time later in the process.

A library of reusable data visualization components (charts, graphs, metrics) from the design system, used to build all reports and dashboards

The Platform We Shipped

We delivered a unified system built around three core tools that served every role.

Custom Reporting Engine where users select metrics, choose visualizations, and save their own report templates. This created a flexible analysis tool instead of a library of static reports.

Interface of the custom reporting engine showing metric selection, visualization options, and the save template dialog

Confidential Benchmarking where feedlots securely compare their performance against industry averages or any other operation, showing them their competitive standing.

The confidential benchmarking dashboard where a feedlot compares its performance against industry averages or selected peers

Personalized Workspace where dashboards start with smart defaults for each role but can be changed and personalized endlessly.

Personalized dashboards showing operational, industry insights, and feedlot management views with customizable widgets and role-based layouts

Intelligent Alert System where alerts are based on trends, deviations, and custom logic defined by consultants, moving far beyond basic threshold notifications.

A close-up of the intelligent alert system configuration panel, showing options to set alerts based on trends, deviations, and custom logic

The Results

Four months in, the project moved from a confusing feature list to a complete blueprint for a complex enterprise platform.

Business outcomes

Saved clients worth $2M+ annually. Every pilot converted to paid.

User outcomes

Cut consultant monitoring time from 2 hours to 15 minutes daily. 92% of users customized dashboards in the first week, proving they understood the system.

System outcomes

One design system now serves 4 completely different workflows. New features ship without rebuilding core architecture.

With More Time

The biggest constraint was the timeline. With just eleven weeks to design four distinct experiences, I focused AI capabilities on the Manager dashboard where the business case was clearest and the risk was highest.

Given more time, I would have extended AI into the reporting engine and benchmarking tool. Both systems generate insights from historical data, which creates natural opportunities for predictive modeling. The reporting engine could suggest which metrics matter most based on current conditions. The benchmarking tool could predict performance gaps before they widen.

These weren't technical limitations. They were prioritization decisions made under pressure. The foundation is there. The next phase would be expanding AI from operational alerts into strategic planning tools.

"Anna was a lifesaver. As well as being a talented and knowledgeable designer, no challenge was too much for Anna to tackle and her results were always of the highest quality. An excellent and timely communicator, Anna was efficient and delivered outputs that went above and beyond the requirements. Her work always represented a significant value-add. I cannot recommend Anna highly enough if you want timely interface design delivered to an excellent quality."

Dr Jaimie Hunnam BSc BVSc MVSc MANZCVS (Epi) MBA PhD profile

Dr Jaimie Hunnam BSc BVSc MVSc MANZCVS (Epi) MBA PhD

Senior Consultant
Ausvet Pty Ltd